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Debt collection is an industry that gets a bad rap among customers and the general public. The traditional method of debt collection – repeated calls to customers, aggressive tactics – has hurt organisations financially and socially. Customers whom debt collectors harass are even less likely to resolve their accounts. They can even cause untold damage to the financial organisation by taking up their case on social media.
A data-driven, digital debt management solution provides you with the right timely insights to take a more customised and personalised approach to debt collection. Instead of sending doorstep debt recovery agents, financial organisations can contact customers via their preferred digital channel like SMS, email or WhatsApp.
Once they get notifications from the debt management team, customers can respond digitally and make payments digitally using their preferred channel. All these elements provide for a more customised experience, increasing the chances of successful debt recovery.
At Acaasa, we have a trained and experienced global customer service team to provide 24 x 7 support to your customers, no matter where they are based. With personalised customer service, we improve your chances of recovery while ensuring that your brand image is not tarnished.
We blend the power of digital technologies with human expertise to drive meaningful business outcomes.
At Acaasa we firmly believe that digitalisation when implemented expertly drives unprecedented growth and productivity. Leveraging the power of smart technologies – AI, Machine Learning and more – with human intelligence, we help you reach your business goals more effectively and efficiently. By augmenting the power of data-driven technologies, we make a real impact for you and your customers.
Our world-class team are provided with real-time insights collected with the help of machine-learning tools. We provide customers with flexible repayment options, optimised contact points increasing the chances of debt recovery.
Driven by intelligent automation and data-driven insights, our team delivers a customised and tailored experience for each customer.
Customer experience is our top priority. Our team deals with each customer’s situation to make it a win-win experience for both the customer and your organisation. We reduce customer anxiety by providing them with greater privacy and control over the frequency, timing and mode of communication.
Our standardised process ensures compliance with guidelines. We don't bombard customers with repeated calls. Instead, we focus on high-risk cases, thereby increasing the chances of recovery.
We provide customers with various payment options and use multiple tools like video guides, live chats, and virtual assistance to increase long-term engagement with customers and improve recovery rates.
Are you looking to enhance and streamline your debt management process? Speak to Us
Through financial clarity, we provide you with the financial confidence you need to achieve.
And, that’s just the beginning.
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